Terms of use of the online store

These Terms of Use are an integral part of the distance contract, which the parties, based on the customer's order, enter into at the Internet point of sale www.gardeners.lv. The obligations contained in the Terms of Use are mandatory. Violation of these Terms of Use may result in termination of the distance contract. The contract is valid indefinitely.

By placing an order, the customer confirms that he has read, understood and agrees to the Terms of Use. The customer is not allowed to order goods from our online sales site www.gardeners.lv if the customer has not read and agreed to the Terms of Use.

Distance contract

Sabiles Sidrs SIA (reg. No. 40103236262, license no. MT00000010042), legal address Siguldas pr. 33, Rīga, LV-1014, in the person of its board member on the one hand, hereinafter referred to as the Seller, and the person who places an order in the Gardener's (www.gardeners.lv) online store and has confirmed that he/she agrees with the terms of their agreement, hereinafter referred to as the Buyer on the other hand, shall conclude the following Agreement:

The Seller undertakes to sell and deliver the goods offered by Gardener's to the Buyer, hereinafter - the Goods, upon the electronic request of the Buyer. The buyer undertakes to present an identity document at the time of delivery.

1. Ordering

1.1 By placing an order in the Gardener's online store, the Buyer confirms that he is an able-bodied person who has reached the age of 18 and is entitled to shop in the online store.

1.2. When ordering goods, the Buyer is responsible for providing true and correct information by filling in the information fields of the order form.

1.3. The Seller reserves the right to contact the Buyer in connection with the order, the information provided by the Buyer or its absence, as well as to suspend and cancel the order in case of discrepancies or violation of the rules.

1.4 The Buyer's personal data will be used for ordering and delivery, preparation of invoice documentation, refund of the overpaid amount and returned goods, administration of financial obligations and other obligations arising from these Terms of Use and distance contract, as well as other services provided by the Seller. For more information on the processing of personal data, please see section 10 of the distance contract.

2. Price, payments and delivery costs

2.1. Product prices in Gardener's store are indicated in EUR. All prices are inclusive of any value added tax or other tax. The goods are sold at the prices valid at the time of creating the order. The bank fee may apply depending on the bank used by the customer.

2.2. In addition to the Purchase Price, the Buyer must also pay the delivery fee for courier delivery services to the specified address. Courier costs depend on the amount of goods ordered.

2.3. The customer can pay only with the payment methods specified in the online store's payment methods menu. Execution of the order is started only when the Seller has received the payment or a document confirming it.

2.4. After receiving the order, the Seller will send the Buyer an e-mail confirmation of the purchase.

3. Product collection and delivery

3.1. The Seller makes every effort to ensure that the information provided in the Gardener's Online Store regarding the selection of products and their availability is correct and true. The Seller allows the possibility of a situation in which certain goods ordered by the Buyer are not available at the time of order fulfilment (contrary to what is indicated in the Online Store). In this case, the Seller shall contact the Buyer to agree on the adjustment of the Purchase in accordance with the Buyer's wishes and the Seller's capabilities.

3.2. Delivery will be made to the address specified by the Buyer at the time of placing the order. The courier delivers the purchase to the address specified by the Buyer and hands it over to the Buyer, first asking for an identity document.

3.3. Delivery can be received by an adult who is at least 18 years old and has presented proof of age. If proof of age is not available and there is no one over the age of 18 at the time of delivery, the products will remain with the supplier.

3.4. In cases when the courier delivers the Buyer's order at the specified time, but there is no one at the address who will be able to receive the order, the Buyer will be informed and the Picasso will need to contact us to agree on a new delivery time. In such cases, if the Seller has to return the order, the Buyer may be required to pay an additional fee for re-delivery.

3.5. The Seller makes every effort to ensure that the Buyer's order is delivered within 2 business days, the Seller accepts no responsibility for non-compliance with this time in part or in full, if this deviation is due to the Buyer or other unavoidable circumstances.

3.6. Orders are not processed and Purchases are not delivered between 22.00 and 08.00, in accordance with the restrictions on the sale of alcohol in the law of the Republic of Latvia.

4. Quality guarantee and responsibility

4.1. The seller guarantees the manufacturer's quality for Gardener's Internet but does not guarantee the complete visual conformity of the delivered goods to the images displayed online. The images displayed in the online store are illustrative and informative.

5. Right of withdrawal and cancellation of the order

5.1. The Seller reserves the right to cancel the execution of the Buyer's order in case the conditions of the Online Store are not observed and the Buyer has violated the distance contract in any way. In case of such a decision, the Seller shall immediately inform the Buyer by sending an informative message to the e-mail address provided by the Buyer.

5.2. The Seller does not take back the Product that the Buyer has paid for and accepted. The seller takes back the goods only if the courier has not been able to deliver it to the adult at the specified delivery address (delivery has not taken place).

5.3. If the Buyer has established after receiving the order that the Product is damaged and / or of poor quality, the Buyer shall contact the Seller with an application, which shall be accompanied by a photograph of the damaged product. The buyer has the right to request a refund for a defect, or an exchange for an equivalent product, by agreement.

5.4. In the event of serious circumstances, Seller may suspend or terminate online sales without prior notice to Buyers. In such cases, the Seller shall reimburse the Buyer for the undelivered orders within 10 working days.

6. Customer service

6.1. In case you have any questions about shopping in Gardener's Online Store, please contact us on working days, from 09:00 to 18:00 by phone +371 29470405 or e-mail: [email protected]

7. Final provisions and dispute settlement

7.1. SIA Sabiles Sidrs may unilaterally make changes to these Terms of Use.

7.2. These Terms of Use have been prepared in accordance with the laws and regulations of the Republic of Latvia and all disputes are subject to the courts of the Republic of Latvia.

7.3. If the Buyer considers that SIA Sabiles Sidrs has violated these Terms of Use or other applicable laws and regulations, and this has affected the Buyer's ability to exercise its rights and it is not possible to resolve such a situation in mutual negotiations, the Buyer may apply to the national consumer protection authority - Consumer Rights protection centre.

8. Data processing and protection

8.1. The Buyer's personal data will be used to identify the Buyer and receive the order, place the order and delivery, prepare the accounting documents, including the invoice, refund the overpaid amount and return the returned products, administer financial obligations and other obligations arising from these Terms of Use and distance contract, as well as for the use of services offered by SIA Sabiles Sidrs. Please refer to the privacy policy for more information on the processing of personal data.

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